About GRT Jewellers
GRT Jewellers (G.R. Thanga Maligai) is one of South India’s most trusted jewellery chains, with a strong presence across Tamil Nadu and other southern states. Founded in 1964, GRT has built a reputation for traditional South Indian gold jewellery and diamond jewellery, and is known for its transparency in pricing and purity.
Does GRT Jewellers Accept Returns?
GRT Jewellers does not offer cash refunds for jewellery purchased. Like most Indian jewellery brands, the policy is exchange-based. You can exchange your old jewellery — whether purchased from GRT or from another brand — for new jewellery in their showrooms. The value of your old gold is deducted from the new purchase price.
What Is Covered Under GRT’s Exchange Policy?
- Gold jewellery purchased from GRT showrooms (own gold exchange).
- Gold jewellery from other brands — accepted based on purity assessment.
- Gold coins and bars purchased from GRT.
Stone-studded pieces: only the gold component is valued during exchange. Diamonds and precious stones may be returned to you or offered at a separate buyback price at the store’s discretion.
Conditions for Exchange
- The original purchase invoice from GRT helps confirm the original making charges and simplifies the exchange process, though it is not always mandatory.
- The jewellery must not have been damaged beyond normal wear. Heavy damage or structural alterations may require a repair charge before valuation.
- Exchange is available at any GRT showroom — not limited to the showroom where you purchased.
How the Exchange Value Is Calculated
- The jewellery is weighed and tested for purity (using a karatometer).
- Exchange value = net gold weight × current gold rate for that purity.
- Making charges on the old piece are not refunded — only the intrinsic gold value is credited.
- The credit is applied to the new jewellery purchase. You pay the difference (new gold value + making charges + 3% GST).
GRT vs Tanishq vs Malabar: Exchange Policy Comparison
| Factor | GRT Jewellers | Tanishq | Malabar Gold |
|---|---|---|---|
| Third-party gold accepted | Yes | Yes (with deduction for non-Tanishq gold) | Yes |
| Cash refund | No | No | No |
| Making charges refunded | No | No | No |
| Exchange at any branch | Yes | Yes | Yes |
| Invoice needed | Recommended | Recommended | Recommended |
Compare GRT and Tanishq more broadly: GRT Jewellers vs Tanishq — which should you buy from?
Also read about how to get the most from any exchange: Gold making charges explained — why you don’t get them back on exchange.
How to Initiate an Exchange at GRT
- Visit any GRT showroom with the jewellery to be exchanged and your original purchase invoice (if available).
- Request a purity test and weight assessment from the store executive.
- Review the exchange value quote before agreeing.
- Select new jewellery and apply the exchange credit to the purchase.
- Pay any remaining balance along with applicable GST on the new piece and making charges.
Frequently Asked Questions
Can I exchange non-GRT jewellery at GRT?
Yes. GRT accepts third-party gold for exchange. The exchange value is based on the purity and weight assessed at the store, not the original purchase price from another brand.
Does GRT have an online exchange or return option?
GRT primarily operates through physical showrooms. For any purchase made through their website, contact their customer service to confirm the online exchange or return process before buying.
Is there a time limit for exchanges at GRT?
There is no expiry on the exchange programme — GRT accepts old gold regardless of how old it is. However, the exchange rate is always based on the current market gold rate.