If you’ve recently bought a Samsung washing machine or are trying to get it serviced, knowing your warranty status is the first step. Samsung offers a standard 2-year comprehensive warranty on most washing machines in India, with extended motor warranties on select models. Here’s how to check it quickly.
How to Check Samsung Washing Machine Warranty Online
- Go to samsung.com/in and click on Support in the top menu.
- Select Warranty Information or search for “warranty check” in the support search bar.
- Enter your model number and serial number (found on the sticker inside the drum door or on the back of the machine).
- Your warranty start date, end date, and coverage details will be displayed on screen.
You can also log in to your Samsung account if you registered your product at the time of purchase — your warranty details will appear under My Products.
How to Check via the SmartThings App
- Open the SmartThings app on your phone and ensure your washing machine is connected.
- Tap on your washing machine in the device list.
- Go to Settings > Device Information — here you can see your model, serial number, and registration date.
- Use this information to check warranty status on the Samsung website.
Note: The SmartThings app itself does not display warranty expiry — it provides the device details you need to cross-check on the Samsung support portal.
How to Check by Calling Samsung Customer Care
Call Samsung India customer care on 1800-5-SAMSUNG (1800-5-726-7864) — toll-free, available Monday to Sunday, 8 AM to 8 PM.
Keep your serial number and proof of purchase (invoice) ready. The customer care agent can tell you the warranty status, remaining period, and whether your specific issue is covered.
What Samsung’s Warranty Covers
| Component | Warranty Period | What’s Covered |
|---|---|---|
| Entire washing machine | 2 years | Manufacturing defects, parts and labour |
| Digital Inverter Motor | 10 years | Motor failure due to manufacturing defect |
| Drum (stainless) | 10 years | Rust and hole formation |
Not covered: Physical damage, damage from power surges, improper use (overloading, wrong detergent), pest damage, or damage caused by unauthorised service.
How to Make a Warranty Claim
- Call Samsung customer care or book a service request at samsung.com/in/support/.
- A technician will be scheduled to visit your home within 24–48 hours.
- Keep your original purchase invoice — this is required to validate the warranty start date.
- If the machine was purchased on Amazon or Flipkart, your order confirmation email serves as proof of purchase.
If your machine is showing an error code, see our guide on Samsung washing machine error codes to understand whether the problem is covered under warranty or is a user error.
For issues where the machine won’t start, check our Samsung washing machine not starting fix guide before calling service — many causes are fixable at home without a technician visit.