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Bought a Kushal’s piece that doesn’t fit, no longer suits your style, or you simply want to upgrade? Kushal’s Jewellery has an exchange policy that allows customers to swap old pieces for new ones. Here’s everything you need to know before you walk into the store.
What does Kushal’s exchange policy cover?
Kushal’s allows exchange of jewellery purchased from their stores or website, subject to the following conditions:
- The item must be in its original condition — no visible damage, bending, or broken clasps beyond normal wear.
- The original purchase invoice (bill) must be presented.
- Exchange is typically offered within a defined period from the date of purchase (varies by store; confirm before visiting).
- Items bought during a sale or at a discount may be exchanged at the discounted price, not the MRP.
What Kushal’s does NOT exchange
- Items that are broken, heavily scratched, or show signs of tampering.
- Customised or engraved pieces.
- Earrings (in some stores, for hygiene reasons — confirm locally).
- Items without the original bill or packaging in some cases.
How the exchange value is calculated
Unlike gold exchange where the value tracks the day’s gold rate, Kushal’s exchange value is based on the price you originally paid (or the current MRP if it has changed). The store will:
- Assess the condition of the piece you’re returning.
- Credit the purchase price (or discounted price if bought on sale) towards your new purchase.
- You pay the difference between the credit and the new item’s price.
There is generally no deduction for gold melting or refining (since Kushal’s sells fashion/imitation jewellery, not pure gold). However, a handling or restocking fee may apply at some franchise locations.
Documents you need to bring
- Original purchase invoice or bill (mandatory).
- Original packaging and tags if still available.
- A valid ID if the purchase was made online and you’re exchanging at a store.
Step-by-step: How to exchange at a Kushal’s store
- Visit the nearest Kushal’s store and speak to a sales associate at the service counter.
- Present the original bill and the item for inspection.
- The associate will assess the piece and confirm the exchange credit amount.
- Browse the store for a replacement piece of equal or higher value.
- Pay the price difference (if any) at the billing counter and collect your new invoice.
Exchanging online orders
For jewellery purchased through the Kushal’s website or app, initiate the exchange through the app or by contacting customer support. You may be asked to ship the item back before the exchange credit is issued, or you may exchange it at a physical store — confirm the process with Kushal’s support before shipping.
Tips to get the best deal on your exchange
- Exchange during a sale: Your credit stays the same, but the new item’s price is lower — you pay less top-up.
- Keep your original bill: Without a bill, many stores will offer only a goodwill credit at a lower rate.
- Check online vs in-store price of your desired replacement — sometimes online has a better deal even after exchange.
- Ask about the no-questions-asked window — some stores offer a short (7–15 day) easy exchange period for unworn items.
How Kushal’s exchange compares to gold exchange
Kushal’s exchange is a price-based credit system, not a metal-value exchange like pure gold jewellers offer. If you’re curious how gold exchange works at jewellers like Tanishq or Malabar, read our detailed guide on How to Exchange Old Gold Jewellery in India.
For those considering selling old pieces rather than exchanging, see our guide on How to Sell Gold Jewellery in India.
Looking for alternatives?
If you’re exploring other jewellery options while waiting for your exchange, Amazon India has a wide range of similar gold-plated and imitation jewellery.
Browse Imitation Jewellery on Amazon India ↗
Frequently Asked Questions
Can I get a cash refund instead of exchange at Kushal’s?
Kushal’s policy is exchange-only in most cases. Cash refunds are rare and typically only offered if the item is genuinely defective. Check their current return policy at the store or on their website.
How long do I have to exchange a Kushal’s product?
The exchange window varies. Most stores offer 30 days for an easy exchange; older purchases may still be accepted for store credit at the staff’s discretion.
Can I exchange a Kushal’s product at any store?
Exchange is generally accepted at any Kushal’s store regardless of where you bought, provided you have the original bill. Franchise-owned stores may have slightly different policies.
Does GST change on an exchange transaction?
You pay GST only on the new purchase amount (the difference). No additional GST is charged on the credit portion from your old item.