CaratLane’s Customer-Friendly Return Policy
CaratLane (a Titan Company, the same group that owns Tanishq) stands out in Indian jewellery retail for offering one of the more generous return policies in the industry. Unlike most traditional jewellers, CaratLane allows a genuine product return — not just exchange — within a defined window.
The Return Window
CaratLane offers a 30-day return policy for jewellery in its original, unworn condition. This means:
- You have 30 days from the date of delivery (for online orders) or purchase (for in-store purchases) to return the piece.
- The jewellery must be in its original condition — unworn, undamaged, unaltered, with all original tags and packaging.
- Customised or personalised jewellery (e.g., engraved pieces) is typically not eligible for return.
Conditions for Return
- The piece must be in original, unworn condition.
- Original certificate(s) (e.g., IGI or GIA diamond certificate) must be returned with the product.
- Original packaging, pouch, and any complimentary gifts included with the order must be returned.
- Solitaire jewellery (pieces above a specified diamond weight) may be subject to separate terms — check the product listing.
How to Initiate a Return
- Visit the CaratLane website or app and go to Orders.
- Select the order and click Return/Exchange.
- Choose the reason for return and select Return for Refund or Exchange.
- Schedule a free pickup from your address (for online orders) or drop the item at a CaratLane store or Tanishq outlet.
- Once the returned piece is inspected and accepted, the refund is processed.
Refund Process
- Online payments: Refunded to the original payment method (credit card, UPI, net banking) within 7–10 business days after return inspection.
- Cash payments at store: Refunded by bank transfer (NEFT) to your registered account.
- If you paid using a CaratLane gift card, the refund is issued back to the gift card.
Exchange Policy
CaratLane also allows exchanges — you can exchange a piece for a different design of equal or higher value. Exchanges follow the same 30-day window and condition requirements. If the new piece costs more, you pay the difference. Exchanges can be done in-store at any CaratLane or participating Tanishq outlet for added convenience.
CaratLane vs Tanishq: Return Policy Comparison
| Factor | CaratLane | Tanishq |
|---|---|---|
| Cash/account refund available | Yes (within 30 days) | No (exchange only) |
| Return window | 30 days | No return window |
| Exchange accepted | Yes | Yes |
| Third-party gold in exchange | No (own product only) | Yes (with deduction) |
| Online purchase returns | Yes (pickup from home) | In-store only |
Compare CaratLane and Tanishq on broader factors: Tanishq vs CaratLane — which is better for buying jewellery?
Also read: Buying gold online vs from a jeweller in India — which is better?
Frequently Asked Questions
Can I return CaratLane jewellery bought in a store through their website?
Yes. CaratLane allows returns initiated online for in-store purchases. The refund process is the same — the piece must meet the condition requirements.
What if my CaratLane jewellery has a manufacturing defect?
Manufacturing defects are covered separately under CaratLane’s lifetime exchange policy. A defective piece can be exchanged for the same or equivalent design regardless of when it was purchased.
Does CaratLane buy back gold for cash?
CaratLane does not offer a standalone cash buyback on used jewellery outside of the 30-day return window. After 30 days, the option is exchange only.